FAQs

 

Is it easy to use a wrap? TOP

 
As with learning anything new, learning how to wrap takes time, patience and practise.  The instructions and DVD included with your wrap are very useful.  Please read carefully the steps and tips, as well as the safety guidelines included in the instructions that come with your wrap.  Then practise, practise, practise!
  • I practise on a doll or teddy before practising on your baby. 
  • Practise when you and baby are both happy, well rested and fed. 
  • I  practise in front of a mirror to make sure the wrap is not twisted, especially on your back for maximum comfort. 
  • When I am new to and practising back carries, I ask someone to "spot" me. 
  • Practise and work on one carry at a time, moving on to the next carry when you've mastered the first. 
  • My all time favourite and "go to" carry is the forward wrap cross carry for older babies with head control, and the pocket wrap cross carry for newborns.   In both of these carries, the wrap is tied over both shoulders and around your waist for maximum comfort and weight distribution.  This is also the most supportive carry for baby as it involves three layers of fabric supporting baby. 
  • When wrapping your baby, you should tighten the wrap as much as possible.  I do this first by pulling the tails (ends) of the wrap, and then by pulling on the left and right rails (edges) of each tail (end).  I then spread the fabric across baby's bum, ensuring that there is some fabric between me and baby forming a seat for baby. I spread the fabric across baby's back.  Then I ensure that baby is in a seated position,and that baby is sitting on baby's bum, so that knees are bent and are higher than baby's bum. 
Before you know it, wrapping your baby will soon be second nature! 
                                                                                                                   
 

How do I wash my wrap? TOP

 
Directions on how to care for your wrap is included in the instructions located on the box, or in the manual.
 
Didymos and Vatanai wraps may shrink and then may lengthen again with use.  Storchenwiege wraps are known to be less prone to shrinkage.  To be safe, I personally wash all my wraps in cold water, gentle cycle, and line dry.  This will minimize the amount of shrinkage in wrap length and width.  You can always hem a longer wrap, but you can't lengthen a short wrap!                                                      
                                                                                                                          
 

How do I soften up my wrap? TOP

 
Your wrap may feel stiff when it is new, straight out of the box.
To soften it up, you can do the following:
  • Wash your wrap.  I wash my wraps in cold water on gentle cycle and line dry.
  • Iron your wrap.  I use lowest heat option.
  • Braid or tie knots your wrap.
  • Use your wrap as much as possible...as a blanket, shawl, pillow...and of course as a baby carrier!

My boys have happily spent the afternoon playing with my wrap (tug of war, dress up, train, throwing, catching).  Every little bit of use helps to soften up your wrap.

Before you know it, your wrap will be blankety soft.  You won't believe the difference!
                                                                                                                              
 

They're all so beautiful...how do I choose a wrap? TOP

 
Choosing which wrap is right for you can be overwhelming, especially for your first wrap.
Here are some suggestions:
 
  • Are you looking for a thin wrap for summer?  Vatanai baby carrier wraps are known for being one of the thinnest yet supportive wraps on the market. 
  • Are you looking for the most supportive wrap to carry an older baby or toddler?  Some expert babywearers swear by Storchenwiege wraps for their supportiveness.  Others swear by the Didymos wraps in the Waves pattern or the Indio linen and hemp blends.
  • Interested in organic, biologically controlled cotton, or certified cotton?  Check out Didymos and Storchenwiege wraps.  Dyes, if used, are free from heavy metals and are non-allergenic for all the Didymos, Storchenwiege and Vatanai wraps. 
  • Are you an avid user of wraps and would like intricate patterns in many different colours and patterns, to suit your many moods and tastes?  Check out Didymos wraps, particular the Limited Edition wraps which are manufactured in small, limited quantities.  New colours and patterns are released several times a year. 
  • Help!  I still do not know which wrap to choose!  Choose a pattern and colour that you love since you may end up wearing this wrap and your baby everyday!  Didymos, Storchenwiege and Vatanai wraps are all high quality, supportive wraps which can be used from the newborn to toddler stage.
                                                                                                                          
 

How do I order and purchase a wrap? TOP

 
Presently, we are accepting payment by ways of  a) Paypal online by means of a email funds request, and b) direct credit card payment. 
 
To purchase a wrap, simply select your desired wrap size and colour.  Proceed to checkout, completing billing and shipping information.  Select the desired method of payment.  Continue and complete the checkout process.  Please note that payment will not occur during this checkout process.
 
Instead, you will be contacted separetely by email with your final invoice, including actual shipping costs.  
 
For Paypal payments, you will then receive an email funds request including a link directing you to Paypal for payment.  You may then proceed to pay through Paypal using your credit card (no account set up is required), or by using a funded Paypal account.
 
For direct credit card payments, I will contact you by phone to obtain your credit card information.  I will process this information off-line. 
 
                                                                                                                  
 

What taxes are charged on top of listed price? TOP

 
For purchases delivered within Ontario, PST of 8% and GST of 6% will be charged on top of the listed price.
 
For purchases delivered within Nova Scotia, New Brunswick, and Newfoundland, HST of 14% will be charged on top of the listed price.
 
For other purchases delivered within the rest of Canada, GST of 6% will be charged on top of the listed price.
 
For US and international purchasers, no taxes will be charged on top of the listed price.   However, custom and duty fees may be charged on your purchase by your country's custom office.  These custom and duty fees are the responsibility of the recipient customer. 
 
Please note that if you are buying a gift, the location of the end user will determine which taxes, if any, are charged. 
                                                                                                                          
      

How much is shipping? TOP

 
When you place an order, an estimate of shipping will be included on your order form.  The estimate of shipping costs for Canadian deliveries is $10, US deliveries is $15 and international deliveries is $45.
 
The actual shipping costs will be included on your final invoice - you will only pay the actual shipping cost amount. 
                                                                                                                          
 

What is your return/exchange policy? TOP

 

We will gladly refund carriers within 14 days of the date of purchase, provided that they meet all of the following conditions:

  • Carriers must be in new, unworn, and unwashed condition, with original packaging, written instructions and DVD.  Carriers with stains or odours including pet and smoke odours will not be refunded nor exchanged and simply sent back to sender. 

  •  You have obtained a Return Merchandise Authorization number from us within 14 days from the date of purchase.  Contact us prior to sending back the return/exchange item for this Return Merchandise Authorization number.  We will require details about your purchase and why the item is being returned/exchanged.  Return package must be postmarked within 5 days of receiving Return Merchandise Authorization number.  

  • Original invoice and/or copies of email documentation for purchase and return/exchange are included in the return package. 

  • Restocking fee of $10 for each carrier will be deducted from the original invoice total to be refunded.

  • Actual shipping costs on the original purchase will not be refunded, and will be deducted from the original invoice total to be refunded.

  • Shipping costs to return/exchange the carrier is the responsibility of the customer.  

  • Within Canada, baby carriers may be sent back by Canada Post.  Outside of Canada, please send baby carriers back via postal services.  If courier services are used on return packages from outside of Canada, any additional fees including brokerage charges are the responsibility of the sender.  On customs documentation, please indicate that the contents include a product return to Canada.   

  • We recommend that you obtain insurance and delivery confirmation on your return packages, as we are not responsible for return packages being lost or damaged in the mail.    

  •  Refunded amount will be determined in Canadian dollars. 

 

If returns/exchanges are made outside of these conditions, we reserve the right to deduct additional fees from the original invoice total to be refunded, or completely decline the refund/exchange and send the return package back to the customer.
 
Raspberry Rouge Inc. is committed to providing high quality goods and a high level of customer service.  These policies are in place to ensure that you receive the high quality product you deserve.  We are happy to assist you with any questions you may have during the purchase process, in order to find the best-fit product for your needs and preference to avoid the additional time and fees associated with returns.